Privacy Policy

We (Campbell Associates Ltd) take data privacy very seriously and therefore have detailed how, where and why we collect and use your data.

• You send us an email directly
• You complete a form on our website
• You place an order with us (we may, at our discretion, obtain and store information about your credit and financial history)
• You request information by any other means, including but not limited to exhibitions, seminars, face-to-face meetings, and training events
• You provide a business card or contact us directly by phone

Lawful Basis for Processing Your Data We process your personal data under the following lawful bases, in accordance with the UK GDPR and Data Protection Act 2018:

• Consent: Where you have provided clear, explicit consent for us to process your personal data for a specific purpose. This includes instances such as ticking an opt-in box to receive marketing communications or providing verbal consent for us to contact you.
• Legitimate Interests: Where the processing is necessary for our legitimate business interests, provided that such interests are not overridden by your rights and freedoms. For example, if you have previously purchased equipment or services from us, we may contact you regarding related products or services that may be of interest. We may also use your postal address to send you relevant direct marketing materials.
• Legal Obligation: Where the processing is necessary for us to comply with a legal or regulatory obligation, such as record-keeping, tax requirements, or responding to lawful requests from public authorities.

You have the right to withdraw your consent or object to the processing of your personal data at any time. To do so, please contact us using the details provided in our Privacy Policy.

Where you have previously purchased products or services from us, or expressed an interest in our company, we may process your personal data to send you direct marketing communications relevant to your interests. This processing is carried out under the lawful basis of legitimate interests, ensuring that the information we provide is tailored to your previous engagement with us. For example, if you have used our calibration services, we may contact you with offers related to calibration services or send you reminders regarding upcoming re-calibration due dates. You have the right to opt out of receiving direct marketing communications at any time. Instructions for opting out will be included in every communication we send, or you can contact us directly to update your preferences.

We may collect and store the following personal and company-related information:

• Your full name
• Your company name
• Your company address(es)
• Your work email address
• Your company phone number
• Your work mobile or direct line number
• Your company website URL
• Financial history relating to credit or payment terms
• Purchase history with our company

This information is collected to fulfil our contractual obligations, manage our customer relationships, and provide relevant services, support, and communications.

Our legitimate interests include providing you with information about products and services that are relevant to your previous interactions with us. When you have purchased from us or expressed an interest in our products, services, or company, we may send you direct marketing communications based on your expressed interests or previous history. For example, if you have used our calibration services, we may contact you with related offers or send reminders when your equipment is due for re-calibration. You have the right to object to processing based on legitimate interests at any time. Please refer to the "Your Rights" section for further information.

We use Google Analytics to help us monitor, maintain, and improve the performance of our website. Google Analytics may collect information about your use of our website (excluding personally identifiable information such as your name, address, email address, or telephone number) to provide aggregated data on website traffic and visitor behaviour. If you wish to opt out of Google Analytics tracking across all websites, you can do so by visiting: https://tools.google.com/dlpage/gaoptout.

We may use your information for the following purposes:

• To process and fulfil orders you have placed with us
• To respond to technical support requests or other inquiries
• To reply to your emails and communications
• To send you information about our services and products via post and email
• To maintain accurate accounting and tax records, as required by law

We do not sell or rent your personal information to third parties. Your information is used internally to provide you with services and support. However, we may share your data with third parties in the following circumstances:

• When necessary to pass information to our suppliers in order to complete your order or respond to your requests
• When required to comply with legal obligations or regulatory requirements
• When compelled to do so by a court order
• When you have provided written consent for us to do so
• With our Email Marketing Service Provider for the purpose of sending marketing communications. Only your name, email address, company name, and internal company ID will be shared.

We ensure that all third parties with whom we share data comply with applicable data protection laws.

We store your personal information on secure systems accessible only to authorised Campbell Associates Ltd staff. All data is stored on a protected server equipped with a monitored firewall, and we maintain up-to-date security measures to safeguard your information against unauthorised access, loss, or misuse. Please note that any personal information you send to us via email over the Internet is not encrypted during transmission. While we take security seriously, we cannot guarantee the security of information transmitted via email and accept no responsibility for information while it is in transit.

We will retain your personal data for marketing purposes until you inform us that you no longer wish to receive communications from us. You can unsubscribe at any time by clicking the unsubscribe link provided in every marketing email, or by contacting us directly to request removal from our marketing lists.

You have the right to access, correct, or request the deletion of your personal information at any time. To do so, please contact us directly at hotline@campbell-associates.co.uk.

While we strive to include only quality, safe, and relevant external links on our website, users are advised to exercise caution before clicking on any external links. Despite our best efforts, we cannot guarantee or verify the content, security, or practices of any externally linked websites. Users should be aware that clicking on external links is at their own risk, and Campbell Associates Ltd cannot be held liable for any loss, damage, or implications caused by visiting any external websites linked from our site.

This website uses cookies to enhance your experience and to monitor website performance.

• We use cookies to track usage through Google Analytics. (See the "Use of Google Analytics" section for more details.)
• We use cookies to detect whether users have JavaScript enabled in their browser.
• We use cookies to improve the overall user experience while visiting the website.

Where required by law, this website uses a cookie control system that enables users to grant or deny permission for cookies to be stored on their device. Users are encouraged to manage their cookie preferences through this control system to maintain compliance with applicable regulations.

Cookies are small text files stored on a user's device that track, save, and store information about the user's interactions with a website. This enables the website, via its server, to provide users with a more tailored and efficient browsing experience. Users who wish to deny the use or saving of cookies from this website onto their device should adjust their web browser’s security settings to block cookies or use the cookie control system provided upon their first visit to the site.

By using our website, you consent to the terms of this Privacy Policy. This Privacy Policy constitutes the entire and exclusive agreement regarding our data practices and supersedes any prior versions. We reserve the right to update or modify this Policy at any time by posting a revised version on our website. Continued use of the site after any changes have been made will constitute your acceptance of the revised Policy.