Hardlock: Sentinel Licence Status Error Codes

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Your license is secured through a hasp key manager.

HASP Key & Manager Warnings

When a warning code is received, use the table to help identify your issue. Ensure you have the latest version of the Sentinel manager installed and your anti-virus is not blocking the port:1947.


0	HASP_STATUS_OK	Request completed successfully
1	HASP_MEM_RANGE	Request exceeds the Sentinel protection key memory file	Contact the vendor’s technical support	Check the offset or length of the Sentinel key’s memory
2	HASP_INV_PROGNUM_OPT	Invalid program number option
3	HASP_INSUF_MEM	The system is out of memory	Check for the system issue or use larger memory hardware
4	HASP_TMOF	The application has too many open login sessions
5	HASP_ACCESS_DENIED	Access to the Feature, Sentinel protection key, or functionality was denied	Contact the vendor’s technical support	Check with Thales Support
6	HASP_INCOMPAT_FEATURE	The Legacy decryption function is not compatible with this Feature
7	HASP_HASP_NOT_FOUND	The Sentinel protection key was not found	Insert or install a key
8	HASP_TOO_SHORT	The encrypted or decrypted data length is too short to execute the function call	Contact the vendor’s technical support	Increase the data length
9	HASP_INV_HND	Invalid login handle passed to a function	Contact the vendor’s technical support	Use the valid handle to log in
10	HASP_INV_FILEID	The specified file ID is not recognized by the API	Contact the vendor’s technical support	Validate the file identifier in the application to prevent operations on a non-existing memory file. Ensure that the correct memory field is passed
11	HASP_OLD_DRIVER	The installed driver or daemon is too old. Install a more recent version of the Run-time Environment	Upgrade to the latest driver (RTE) or version
12	HASP_NO_TIME	The Real-time clock and V-Clock are not available	Contact the vendor’s technical support	Check for the real-time clock as it is not available
13	HASP_SYS_ERROR	Generic error from host system call	Contact the vendor’s technical support	Generic error
14	HASP_NO_DRIVER	The hardware key driver was not found	Install the driver (RTE)
15	HASP_INV_FORMAT	An invalid license update or an invalid format string was passed	Contact the vendor’s technical support	Check the format parameter to create well-formed XML
16	HASP_REQ_NOT_SUPP	Unable to execute the function in this context; the requested functionality is not supported	Check if the requested operation is allowed in this context
17	HASP_INV_UPDATE_OBJ	The binary data passed to the function does not contain a valid update	Contact the vendor’s technical support	The system does not generate a valid V2C file. Generate a new V2C file for the customer
18	HASP_KEYID_NOT_FOUND	A Sentinel protection key with the requested key ID was not found	Contact the vendor’s technical support	Ensure that the base license is present on the end user’s machine before applying the V2C update
19	HASP_INV_UPDATE_DATA	Required XML tags were not found OR Contents in binary data are missing or invalid	Contact the vendor’s technical support	Use the correct file, as the data in the V2C file may be incorrect
20	HASP_INV_UPDATE_NOTSUPP	The update request is not supported by the Sentinel protection key
21	HASP_INV_UPDATE_CNTR	An update counter mismatch has occurred	Contact the vendor’s technical support	Check with Thales support
22	HASP_INV_VCODE	An invalid vendor code was passed to the function	Contact the vendor’s technical support	Use the correct vendor code when calling Sentinel LDK Licensing APIs
23	HASP_ENC_NOT_SUPP	The Sentinel protection key does not support the encryption type currently in use. You may have an obsolete key
24	HASP_INV_TIME	The date or time value passed is outside the supported range	Contact the vendor’s technical support	Check the time parameter passed in the API. It may be out of range
25	HASP_NO_BATTERY_POWER	The battery for the HL Time key or HL NetTime key is depleted
26	HASP_NO_ACK_SPACE	Acknowledge the data requested by the update, but the `ack_data` parameter is `NULL`	Contact the vendor’s technical support	Check the ACK data parameter in the hasp_update API. It should not be null
27	HASP_TS_DETECTED	An application is running on a remote desktop (terminal server)	Ensure that the licensed application is not accessed using remote desktop
28	HASP_FEATURE_TYPE_NOT_IMPL	The requested Feature type is not implemented
29	HASP_UNKNOWN_ALG	An unrecognized algorithm was used in an H2R or V2C file	Contact the vendor’s technical support	The vendor should use the correct clone protection scheme
30	HASP_INV_SIG	Signature verification operation failed	Contact the vendor’s technical support to get a new V2C file	The vendor generates a new V2C file based on the latest C2V file provided by the end user
31	HASP_FEATURE_NOT_FOUND	The requested Feature was not found	Contact the vendor’s technical support	The requested Feature ID is not available
32	HASP_NO_LOG	Access log or trace log is not enabled
33	HASP_LOCAL_COMM_ERR	A communication error occurred between the API and the local Sentinel License Manager	Check if the server is running
34	HASP_UNKNOWN_VCODE	The vendor code is not recognized by the API library		Check the vendor code file provided by Thales
35	HASP_INVSPEC	An invalid XML login specification was passed to a function	Contact the vendor’s technical support	Check the login scope parameter
36	HASP_INV_SCOPE	The XML scope is not valid		Check the scope parameter
37	HASP_TOO_MANY_KEYS	The scope matches too many Sentinel protection keys		Use the correct scope parameter
38	HASP_TOO_MANY_USERS	Too many concurrent user sessions are connected	Wait for others to finish using the protected application or contact your sales representative to increase the concurrency count
39	HASP_BROKEN_SESSION	A login session was interrupted due to updates	Rerun the application after completing the license changes
40	HASP_REMOTE_COMM_ERR	A communication error occurred between the local and remote Sentinel License Managers	Check the network connectivity and rerun the application
41	HASP_FEATURE_EXPIRED	The Feature has expired	Contact the vendor’s technical support
42	HASP_OLD_LM	The existing version of the Sentinel License Manager does not support the API request	Upgrade the Sentinel License Manager(RTE)
43	HASP_DEVICE_ERR	For a Sentinel SL key, an input/output error occurred in the secure storage area OR For a Sentinel HL key, a USB communication error occurred	Contact the vendor’s technical support	Check with Thales support
44	HASP_UPDATE_BLOCKED	Update installation is not permitted – the update was already applied	This license is already applied to this machine and cannot be reapplied
45	HASP_TIME_ERR	System time has been tampered with	Contact the vendor’s technical support	Check if the system time tampering is performed on the machine
46	HASP_SCHAN_ERR	Communication error occurred in the secure channel	Contact the vendor’s technical support
47	HASP_STORAGE_CORRUPT	The secure storage area of the Sentinel SL protection key is corrupted	Contact the vendor’s technical support	Check with Thales support
48	HASP_NO_VLIB	The customized vendor library (haspvlib.vendorID.*) cannot be located	Install the RTE
49	HASP_INV_VLIB	The vendor library cannot be loaded	Contact the vendor’s technical support	Check with Thales support
50	HASP_SCOPE_RESULTS_EMPTY	Unable to locate any Feature that matches the scope		Check the scope parameter
51	HASP_VM_DETECTED	The license does not allow running the application on a virtual machine	Contact the vendor’s technical support for a license update for a VM enabled license
52	HASP_HARDWARE_MODIFIED	The Sentinel SL key is locked to a different machine	Contact the vendor’s technical support
53	HASP_USER_DENIED	Login is denied because of user restrictions	Contact your administrator
54	HASP_UPDATE_TOO_OLD	Attempting to apply a V2C file that has already been applied	Check if this update is already applied
55	HASP_UPDATE_TOO_NEW	Attempting to apply V2C files for a Sentinel protection key in the incorrect sequence	Ensure you install the V2C file in order
56	HASP_OLD_VLIB	Your vendor library version is not supported by the current version of the Licensing AP	Upgrade the vlib (RTE)
57	HASP_UPLOAD_ERROR	An attempt to check in a file (such as V2C or H2R) using the Admin Control Center failed due to an invalid format	Contact the vendor’s technical support
58	HASP_INV_RECIPIENT	Invalid XML RECIPIENT parameter		Check the recipient parameter, which applies to both rehost and detach operations
59	HASP_INV_ACTION	Invalid XML ACTION parameter		Check the action parameter
60	HASP_TOO_MANY_PRODUCTS	The scope specified in hasp_transfer() does not identify a unique Product		Check the action parameter
61	HASP_INV_PRODUCT	Invalid Product information	Contact the vendor’s technical support	Check if the license is either a trial type or a remote type
62	HASP_UNKNOWN_RECIPIENT	The update can only be applied to the Recipient specified in hasp_transfer() and not to this machine	Ensure you apply the license to the correct recipient
63	HASP_INVALID_DURATION	The duration is invalid		Check the duration parameter
64	HASP_CLONE_DETECTED	Cloned Sentinel SL secure storage area was detected	Ensure the license is used on the correct machine
65	HASP_UPDATE_ALREADY_ADDED	The specified V2C or or V2CP update was already installed in the License Manager service	Check if latest V2C received is being reapplied	Ignore it
66	HASP_HASP_INACTIVE	The specified key ID identifies an inactive key	Contact the vendor’s technical support	Check if any V2C files are missing from the end user’s machine
67	HASP_NO_DETACHABLE_FEATURE	No detachable Feature exists		Ensure you deliver the detachable license
68	HASP_TOO_MANY_HOSTS	The specified scope does not identify a unique host	Contact the vendor’s technical support	Check the scope parameter to ensure it resolves to a unique host
69	HASP_REHOST_NOT_ALLOWED	Rehost action is not allowed for the specified key ID		Ensure that the rehostable license is delivered
70	HASP_LICENSE_REHOSTED	The original license has been rehosted to another machine	The rehost license has already been generated for another machine and cannot be re-applied to the host machine
71	HASP_REHOST_ALREADY_APPLIED	An old rehost license cannot be applied. A rehost-counter mismatch occurred	The rehost license has already been applied to this machine and cannot be applied again
72	HASP_CANNOT_READ_FILE	A V2C or V2CP file was not found, or access was denied	Contact the vendor’s technical support	Check with Thales Support
73	HASP_EXTENSION_NOT_ALLOWED	The license cannot be extended because the number of detached licenses is greater than the number of concurrent licenses allowed	While requesting an extension for a detached license, ensure you provide the same concurrency as in the previous detached license
74	HASP_DETACH_DISABLED	Detaching the license is not allowed because the Product contains a VM-disabled Feature, and the host machine is a virtual machine	Ensure the license is rehosted to a physical machine
75	HASP_REHOST_DISABLED	You cannot rehost the license to a virtual machine	Ensure the license is rehosted to a physical machine
76	HASP_DETACHED_LICENSE_FOUND	The user attempted to format an SL-AdminMode key or to migrate an SL-Legacy key to an SL-AdminMode key. However, a Product is currently detached from the key	Cancel the detach operation on the detached licenses and retry this action
77	HASP_RECIPIENT_OLD_LM	The fingerprint of the target machine was collected using tools (RUS utility or Licensing API) earlier than Sentinel LDK v.7.0.	Upgrade the RTE on the target machine to the latest version and regenerate the fingerprint
78	HASP_SECURE_STORE_ID_MISMATCH	A secure storage ID mismatch occurred	Contact the vendor’s technical support
79	HASP_DUPLICATE_HOSTNAME	The license is locked to a specific hostname; however, two or more machines with this hostname were found on the network	Ensure you remove the machine with the duplicate hostname from the network
80	HASP_MISSING_LM	The Sentinel License Manager is required for this operation	Install Sentinel LDK License Manager if it is not already installed, and ensure the LM service is up and running
81	HASP_FEATURE_INSUFFICIENT_EXECUTION_COUNT	A protected application tried to consume or reserve multiple executions while logging in to a Feature. However, the license does not contain the number of executions that were requested	Contact the vendor’s technical support for an updated license with the required execution count
82	HASP_INCOMPATIBLE_PLATFORM	The function is attempting to perform an operation that is not compatible with the target platform	Contact the vendor’s technical support with the vendor when this status code appears	Check with Thales Support
83	HASP_HASP_DISABLED	The protection key is disabled due to suspected tampering	Share the C2V file with the vendor for appropriate action
84	HASP_SHARING_VIOLATION	The protection key is not accessible due to a USB sharing violation
85	HASP_KILLED_SESSION	The session was interrupted due to a network malfunction or was manually interrupted from the Admin Control Center	Restart the application
86	HASP_VS_DETECTED	The license does not allow installing the application on a virtual machine	Ensure the machine has no virtual storage enabled. Remove the virtual storage to continue using this license
87	HASP_IDENTITY_REQUIRED	A client identity is required to run this application	The end user raises a technical support issue to obtain the identity string required to perform this operation
88	HASP_IDENTITY_UNAUTHENTICATED	The client identity is not authenticated	Contact the vendor’s technical support
89	HASP_IDENTITY_DISABLED	The client identity is disabled	Contact your sales representative, as the client identity is disabled
90	HASP_IDENTITY_DENIED	The client identity does not have the required permissions	Contact your sales representative, as the client does not have the required permissions for the operation
91	HASP_IDENTITY_SHARING_VIOLATION	Your license is in use on a different machine	Wait for the other session to finish and try again, as a session with this identity string already exists. If the error persists, contact your sales representative
92	HASP_IDENTITY_TOO_MANY_MACHINES	The maximum number of machines usable by the client identity has been reached	Contact the vendor’s technical support
93	HASP_IDENTITY_SERVER_NOT_READY	(For identity-based licenses) The server is not ready to authenticate	Contact the vendor’s technical support
94	HASP_ UPDATE_OUT_OF_SYNC	Attempting to install a V2C file with an update counter that is out of sync with the update counter in the Sentinel protection key	Share the current C2V file with the vendor and request an updated V2C file	Obtain the current C2V file from the customer and generate a new V2C file
95	HASP_REMOTE_SHARING_VIOLATION	There were multiple attempts to access the protection key from a remote machine using a proxy	Contact the vendor’s technical support
96	HASP_CLOUD_SESSION_OCCUPIED_REMOTELY	A cloud licensing session was released because the client requested the seat from a different location	Contact the vendor’s technical support
97	HASP_CLOUD_MISSING_AUTHORIZATION	Cloud licensing authorization is required to use this license	Contact the vendor’s technical support
98	HASP_INV_NETWORK_SEATS	Invalid seat value in network detach. The seat count cannot be decreased when modifying a detach.	While modifying an existing detached license, do not reduce the seats below the already detached seat count. Check the existing detached seat count and update accordingly
99	HASP_NETWORK_DETACH_DISABLED	Network detach of seats with concurrency is disabled on a Product with only unlimited-concurrency Features	This product includes all features with unlimited concurrency. Network detach is allowed only for features with finite concurrency. Contact your sales representative for an updated product
100	HASP_CLOUD_NOT_SUPP	The required functionality is not supported for cloud licenses	Contact the vendor’s technical support
101	HASP_CLOUD_NOT_TRUSTED	Only trusted licenses can be installed in the trusted license storage		Ensure the cloud enabled licenses are provided for trusted storage
102	HASP_CLOUD_STORAGE_COMM_ERR	A communication error occurred with the license storage	Ensure stable internet connectivity to the license server or contact your sales representative
103	HASP_IDENTITY_EXPIRED	The client identity has expired	Contact the vendor’s technical support to extend the expiration date for their identity
104	HASP_INV_OPTION	The option value specified for the API function is not valid	Check the option parameter passed in the hasp_update_session API
105	HASP_CLOUD_STORAGE_BUSY	The license server is overloaded. Retry the operation in a few seconds	Contact the vendor’s technical support or contacts the admin
106	HASP_MACHINE_DENIED	This machine cannot be used because the fingerprint is invalid or not accessible	Contact the vendor’s technical support or contacts the admin
107	HASP_MACHINE_DISABLED	The application license is not accessible because this machine is disabled	Contact the vendor’s technical support or contacts the admin
108	HASP_IDENTITY_RATE_LIMIT_EXCEEDED	The rate at which identity requests are received exceeded the contracted limit. Try again later	Contact the vendor’s technical support or contacts the admin
109	HASP_FEATURE_START_DATE_NOT_REACHED	The start date for the Feature has not yet arrived	Contact the vendor’s technical support or contacts the admin	Notify the user about the feature start date in the application
110	HASP_IDENTITY_TEMPORARILY_NOT_ACCESSIBLE	The identity is temporarily not accessible. Try again in a few seconds	Retry after some time
111	HASP_CONFLICTING_AUTHENTICATION_METHODS	You cannot use both an identity string and a JWT for the same server address	Contact the vendor’s technical support	Check with Thales Support
112	HASP_ACCESS_TOKEN_IS_INVALID	The JWT or LM access token is invalid. Restart the operation	Contact the vendor’s technical support	Check with Thales Support
113	HASP_ACCESS_TOKEN_EXPIRED	The JWT or LM access token has expired. Restart the operation	Contact the vendor’s technical support	Check with Thales Support
400	HASP_NO_API_DYLIB	Unable to locate the dynamic library for this vendor code
401	HASP_INVALID_API_DYLIB	The dynamic library for this vendor code cannot be loaded, possibly due to corruption
402	HASP_INCOMPLETE_API_DYLIB	The dynamic library for this vendor code is too old, and a requested function was not found
500	HASP_INVALID_OBJECT	Object was incorrectly initialized
501	HASP_INVALID_PARAMETER	An invalid function parameter was specified
502	HASP_ALREADY_LOGGED_IN	Attempting to log in twice to the same object
503	HASP_ALREADY_LOGGED_OUT	Attempting to log out twice from the same object
525	HASP_OPERATION_FAILED	Incorrect use of system or platform
600	HASP_NO_EXTBLOCK	An internal error occurred: No classic memory extension block is available
650	HASP_INV_PORT_TYPE	An internal error occurred: Invalid port type
651	HASP_INV_PORT	An internal error occurred: Invalid port value
698	HASP_NOT_IMPL	The requested functionality is not supported
699	HASP_INT_ERR	An internal error occurred in the API

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